In the event you are not happy with your Grace Design m920, you may return the unit for a full refund minus all freight charges, for up to 30 days from the time of the original purchase.
If you did not purchase your product directly from Grace Design, this refund policy does not apply. Please contact your Grace Design delear for returns or refunds.
We require that the equipment is returned to us in good condition, in its factory packaging, with all accompanying accessories. If the equipment is not in new condition, or exhibits signs of wear, or is not returned in its original packaging, we reserve the right to charge a 20% restocking fee.
If you are not sure that you are going to keep the product, simply be mindful to keep in like new condition and the return process will be easy.
Refunds will take 2-3 business days to process once the unit has been received at our facility.
All returns will require an RMA issued by Grace Design, and will need to be clearly marked on the outside of the shipping box.
For all product returns or product return questions, please call 1-303-823-8100 x 106 or email your questions to: firstname.lastname@example.org