The Grace Design 5 Year Transferrable Warranty
We back up everything we make with a 5 year transferable warranty. This is one of the best warranties in the business and it reflects our commitment to the quality, serviceability and long term value of our products.
Every product we sell comes with a warranty registration card for our customers to fill out and mail back to us. Also, product warranty registration can be completed online. We urge our customers to send in or complete their product registrations so we can keep them notified of any service, recall or upgrade situations that may arise.
In the event that anything should go wrong with a Grace Design product, our service department is available and ready to help our customers with prompt, courteous responses and quick turnaround schedules for any repairs that are necessary.
Our warranty terms are as follows:
- Grace Design warrants all of our products to be free of defective parts and workmanship for a period of five years.
- This warranty period begins at the original date of purchase and is transferable to any person who may subsequently purchase the product during this time.
- This warranty excludes the following conditions: normal wear and tear, misuse, customer negligence, accidental damage, unauthorized repair or modification, cosmetic damage and damage incurred during shipment.
- During the time of this warranty, Grace Design will repair or replace, at its option, any defective parts or repair defective workmanship without charge, provided the customer has appropriate proof of purchase and that the product has its original factory serial number.
- Customers within the US are responsible for all inbound freight charges to Grace Design's facility, while Grace Design will pay for return freight charges via ground service. Customers outside the US must contact their distributor for warranty / product return details.
- In order for Grace Design to provide efficient and timely warranty service, it is important that you mail the completed warranty registration card enclosed with all of our products within 10 days of the original date of purchase. You may also register your product directly with Grace Design by telephone (303-443-7454 Monday-Friday 9:00am to 5:00pm MST), or you can register your product online at www.gracedesign.com.
- This warranty is in lieu of all other warranties whether written, expressed, or implied, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. In no event will Grace Design be liable for lost profits or any other incidental, consequential or Exemplary damages, even if Grace Design is aware of the possibility of such damages.
- In no event will Grace Design's liability exceed the purchase price of the product. This warranty gives the customer specific legal rights. The customer may also have other rights, which vary from state to state. Some states do not allow limitations on implied warranties or consequential damages, so some of the limitations of the above may not apply to a particular customer.